Fact: “On-Site computer support is expensive!” Vicon’s philosophy is to reduce the need for on-site support by offering solutions that require very little on-site support.

Of course there are times when on-site support is required but we’ll do our very best to reduce this, not only does this reduce your costs but it also allows us to be more efficient (less travel time etc…) and therefore is also keeps our costs low, which is how we keep our services and products cost effective.

To underpin this strategy, we simply advise our customers to take on our Remote Software Support service, once you have this in place all our on-site and consultancy rates (£75 p/h) are provided at a 10% discount.

As we’re based in Stevenage we limit our onsite support options to Hertfordshire and the surrounding counties, including London.