Our standard support offering is designed to provide a cost effective remote support contract that covers most day-to-day issues that occur with IT equipment. It covers the majority of standard software and services used in today’s offices, and includes cover for: -
- Microsoft Operating System Support (XP, Vista, 7) & Updates
- Mac OS-X Support
- Microsoft Office & Google Apps Support
- Email Clients such as Microsoft Outlook & Google Apps for Business
- Security Issues such as Anti-Virus and Spam
- Network, Internet and Router Issues
- General Hardware and Application Support
- Support for any Application we have developed for you
Your calls will be answered and resolved by technical engineers and not a call logger on a Helpdesk, this allows us to process and resolve your issues a lot faster. Once you sign-up for the service we’ll immediately perform a free site survey to document and rectify any problem areas before we take control. This ensures your systems are in a good shape and running as efficiently as they can and that we have all the information we need to support you quickly and efficiently.
Benefits
- Independent Advice and Guidance on how to get the best from your IT services
- Hardware and Software Recommendations and Purchasing
- Access to Trained and More Importantly, Experienced Engineers
- Coordination of 3rd Party Application Support Contracts
- A 10% discount against our consultancy & on-site support rate’s
- Pro-active Device Monitoring
Costs
We have a standardised price schedule so it’s clear and easy to understand, our services start from as little as £15 per computer per month. If we can save you £15 in time per month then it pays for itself!
